We help make timely appropriate care happen
Reduce administrative burden and improve member experience with one intelligent AI access platform.
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One Agent. Many Skills. Real Access.
PatientGenie completes real coordination tasks on behalf of your contact centers, nurses, care teams, and members — across voice, text, inbound, and outbound channels.
Built for health plans
Custom Workflows. Plan Guardrails. Effortless Scale.
Frictionless Member Experience
Meet members where they are with seamless voice and text continuity.
Lower Call Center Dependency
Automate scheduling, outreach, and follow-up so staff can focus on high-value interactions.
Automated Plan Compliance
Automatically close care gaps, assign PCPs, and boost Star Ratings — no manual work required.
Network-Aware Navigation
Route members only to in-network, authorized providers, reducing out-of-network costs.
Real-Time Actionable Insights
Dashboards provide instant visibility into member engagement and program performance.
Rapid, Low-Lift Deployment
Simple to launch and designed to fit into existing systems without disrupting workflows.
An AI Access Platform
Built for Accuracy and Scale
A member‑centric AI platform that streamlines access, cuts administrative burden, and connects plans, providers, and members in one seamless experience.
Unified, Member-Centric AI Agent
Meet Gennie, our intelligent AI agent designed to be truly member-centric. Context-aware and persistent, she remembers every interaction, so each call is additive — not a net-new conversation. With many specialized skills, Gennie automates scheduling, provider matching, outreach, and follow-up, reducing manual workload while delivering seamless, personalized access.
Omnichannel Orchestration
Engage members across voice, text, inbound, and outbound channels in a single, seamless experience. Members can start in one channel and finish in another without losing context.
Workflow Engine
Plan-custom rulesets, escalation logic, and compliance safeguards built in. From care gap outreach to PCP assignments, the platform automates complex workflows so your teams can focus on high-value interactions.
Data Intelligence
Secure pipelines that process member history, plan policies, and provider network characteristics. This ensures every action is accurate, auditable, and aligned with both plan compliance and member needs.
Actionable Dashboards
Real-time visibility into outcomes, agent performance, and campaign metrics. Turn access workflows into measurable impact and give your teams the data they need to optimize operations.
HIPAA-Ready Security
Enterprise-grade protection with audit-ready compliance. Every interaction is encrypted, logged, and fully aligned with healthcare privacy and security requirements.
Built to Fit Your Ecosystem
PatientGenie integrates seamlessly into your current systems, workflows, and priorities.
Works alongside contact centers, nurse lines, and outreach teams
API-based integration with CRMs, call systems, and analytics tools
Plan-custom workflows with zero need for IT rebuilds
Compliant, secure, and scalable
What People Are Saying
Deploy Your First Agent in Weeks
Access isn’t just a feature. It’s a system. Let’s rebuild it together.
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